neilrosario

When I was a kid, my father liked to fix things instead of replacing them. A broken radio, a flickering lamp, a door that wouldn’t shut - he would pull out his toolkit, sit cross-legged on the floor, and quietly figure it out.   “Everything can work again,” he used to say, “if you understand how it’s built.”   That mindset stuck with me. In many ways, every organization is like that. It is built to work, until the environment around it changes . Then, suddenly, what once ran smoothly starts...

When Satya Nadella became CEO of Microsoft in 2014, he inherited a company known for its brilliant products but criticized for a rigid,...