Insights

Healthy Leadership By: Neal Eisenstein, MCC This morning, I had a catch-up call with an old client we'll call Glenn. After a considerable...

Feedback on Your Feedback Giving and receiving feedback is a universal part of our daily lives and one that constantly shapes our growth and development . Whether in professional settings, personal relationships, or casual interactions, feedback plays a crucial role in communication and improvement. What is the last piece of feedback you received or offered, and how did that go? The experiences can range from frustration and confusion to gratitude and growth. Learning to give

By Colin McLetchie Almost without exception, when I ask leaders or leadership teams I’m working with, “What do you do to ensure you’re getting the feedback, ideas, and information you need,” they exclaim with great delight, “We have an Open Door Policy!”  Oh … goody.  So, then I ask this question: “When is the last time someone walked in your door to share an idea, offer you constructive input on your leadership, the organization’s direction, or, well, anything of real signi

Workplace culture is changing. We're moving away from strict rules and bosses overseeing everything. Now we're looking at ensuring that everyone feels safe and included at work. This idea is called psychological safety, and it is important for helping organizations come up with new ideas and grow.     What is Psychological Safety?  Psychological safety is when people at work feel that they can share their thoughts and ideas without getting in trouble. It means that if you hav

The metaphor of the dance floor and the balcony was made popular by Harvard professor Ronald Heifetz as part of his work on adaptive leadership. In this metaphor, the "balcony" represents the vantage point from which leaders can gain perspective, observe the bigger picture, and reflect on the overall dynamics of the situation. In an era of rapid and unpredictable change, leaders need to be able to both stay in the game as well as pull themselves to a level above from time to

When I ask this question, the response I get most frequently is, “Oh yes, our company offers all sorts of training and development opportunities. We are continuously investing in the professional development of our staff.” While these actions and intentions are great, this response in itself is a limited if not an inaccurate definition of what a learning organization is. Professor and author Peter Senge first introduced this concept in his book “ The Fifth Discipline ”. Accor

I was recently in conversation with a former client of mine who had left his previous employer after 15 years with the company. While there were a number of factors behind his decision to leave, one that stood out for me was when he shared that he had no longer felt appreciated at his last company. He had been burning the midnight oil for months on end to get a critical initiative completed for the company and did not even get a simple thank you from the senior management. I

The word “Conflict” can make many people uncomfortable (squirmish even). And that is understandable! In our society, the word conflict comes with a lot of negative connotations. It is what we have been conditioned to avoid versus embrace. However, conflict, and specifically productive conflict, is a very healthy part of team development. Teams who engage in productive conflict, far out-perform those that avoid all types of conflict, at all costs. This was especially highlight