Insights

By Jenifer Sanders, MSOD, PCC Frustration with other people is a common part of work and life. It can show up in moments like these: A coworker takes longer than you’d like to make decisions A manager’s feedback feels overly harsh A colleague dominates meetings Someone’s work feels disorganized or incomplete Your effort goes unrecognized In these moments, the source of frustration can feel obvious. It appears to be about the other person- their behavior, their approach, or th

By Colin T. McLetchie, PCC RPP I spent far more years than I care to admit working in corporate HR, with a deep focus on employee relations. All the really hard, sticky, difficult issues landed in my office. It was deeply rewarding and often incredibly challenging. From that experience, I came to recognize that so much of what goes awry in organizations can be traced back to missing conversations—or conversations that were poorly handled. Which led me to realize a powerful tr

Everyone feels a certain way about emotions. Some people fully subscribe to them and describe themselves as being emotional beings. Others may go to the opposite side of the spectrum and believe they’re just “not emotional.” We usually tend to think of emotions as being good or bad, positive emotions and negative ones. We know we like to feel “happy” and “joyful,” which we usually classify as positive emotions, while we don’t usually like feeling “anxious” or “angry,” which w