Insights

When I was a kid, my father liked to fix things instead of replacing them. A broken radio, a flickering lamp, a door that wouldn’t shut - he would pull out his toolkit, sit cross-legged on the floor, and quietly figure it out.   “Everything can work again,” he used to say, “if you understand how it’s built.”   That mindset stuck with me. In many ways, every organization is like that. It is built to work, until the environment around it changes . Then, suddenly, what once ran

Several years ago, I worked with a senior leader at a top, global company who had taken the helm of one of the largest organizational changes in the company’s history. He had, in fact, put his long tenure and reputation in the company at line by taking on a transformation of a magnitude and impact that the organization had not experienced before. At the start, this leader generated great enthusiasm for his vision for change and quickly garnered the support of a team of other